A Unique Alternative Solution To BPOs
EAW's proven work-based learning model can help companies effectively address the persistent issue of employee retention within their own extended workforce. By offering access to motivated, digital-native students, innovative occupancy management, and high-performance culture, EAW equips companies with a business solution to build committed, productive, and satisfied employees, driving their growth and success in the long run.
Written by: Melanie Shires | Director of Marketing
In today's hyper-competitive market, Corporations and Business Process Outsourcing (BPO) companies face a recurring challenge: employee retention. High attrition rates in the industry can be attributed to various factors, including the demanding nature of the job, inconsistent schedules, and the absence of career growth opportunities. This constant turnover results in increased hiring and training costs for the BPO, and lower productivity combined with potentially diminished customer satisfaction for the company partner which all impact a company's bottom line.
Firstly, finding a smart, eager, and adaptive workforce is critical in addressing retention issues. Hiring candidates who are motivated, capable, and digitally proficient can result in a more engaged workforce, reducing attrition rates. This is where Education at Work (EAW) comes into play. Our non-profit organization offers unparalleled access to a US-based collegiate workforce, thanks to strong partnerships with universities that bring in new cohorts annually. The advantage is twofold. On one hand, these students are eager to apply their academic learning to real-world job opportunities. On the other hand, their digital nativeness ensures shorter and faster training and onboarding processes.
Workforce management is another significant factor contributing to high attrition rates. Inconsistent and unsociable working hours can lead to job dissatisfaction and eventually, employee turnover. To tackle this issue, EAW provides employers with the ability to deploy students in 30-minute work intervals. This innovative approach manages peaks and valleys in call volume, decreasing full-time costs and promoting a balanced work-study schedule for students. Consequently, businesses witness lower abandon rates and improved utilization rates, translating into substantial cost savings.
Another aspect that is often neglected is that creating a high-performance and rewarding culture within an organization is key to retaining employees. When staff feel they are contributing positively to a company's success and are rewarded for it, they are more likely to stay committed. EAW provides a trained and committed workforce that delivers high performance on customer satisfaction and Key Performance Indicators (KPIs). This is supported by a stellar 90% customer satisfaction rating, a testament to EAW's focus on training and coaching to enhance performance and foster a culture of excellence. On the other hand, the students get tuition assistance, a competitive wage and gain valuable career skills that open the door to a bright future.
Founded in 2012, Education at Work (EAW) is a national work-based learning nonprofit that helps students graduate with less debt and more skills, connections, and confidence by connecting them with flexible, paid employment opportunities. We help high-achieving college students gain the career-ready skills and financial stability needed to succeed after graduation. Our campus-based “learn and earn” model generates career outcomes for students, provides employers with a skilled workforce to address early talent needs, and helps colleges boost affordability while improving student success. For a consultation or to learn more about our business solutions, please contact Stephanie Toston.
